Elite Paradigm’s IT infrastructure support aims to stabilize and improve the performance of your IT system. Multiple services are offered to keep the IT infrastructure available, reliable and improved. Elite paradigm offers IT infrastructure support services that ensure your company functions and performs well. These support services are equipped to handle system complexity and network management. Our company incorporates technology and processes to improve and add value to your workflow. IT infrastructure support enhances efficiency and identifies areas of improvement. Our IT infrastructure support includes the following services:
Through our governance, risk, and compliance service we help our clients to handle and solve broad issues of corporate governance, enterprise risk management, and effective corporate compliance. These services improve board effectiveness, make the right decisions and assess beneficial programs, for instance, training, change management, and monitoring. They create and protect business values from strategic risks. Our risk services identify and monitor risks and integrate activities to manage these risks. Compliance services regulate compliance monitoring, assessment, and effectiveness. It also regulates consulting and supports specialized compliance services such as anti-money laundering and FDA compliance.
Our end-user support assists IT-related issues and problems that our customers face during day-to-day business activities. When a user encounters an issue with software, our end-user specialists are the first ones to help. These specialists answer call inquiries and respond to email requests. They hold a fundamental role within our company and have great technical and interpersonal skills. Elite Paradigm’s end-user support services include hardware, software, and network problems. We offer different types of end-user support, and these types are categorized into inquiries, questions, and requests.
Network management is a process of configuring, monitoring, and managing a performance network. Network management systems collect data from the connected network and give network administrators control over this network and their way of interaction. Elite’s system and network management enable the management of a distributed set of systems like how centralized data centers are managed. There are five areas of network management that we work on, these include fault, configuration, performance, accounting, and security management. An example of such network management is our network administration which includes tracking network resources, software updates, and performance monitoring.
We are aware that IT helpdesks are busy platforms with staffing and budgetary issues. And this can affect the ability to handle large volumes of help and it is the major problem faced by the help desk and support. Our helpdesks are aware of these issues, and we are prepared to form strategies to streamline helpdesk functions. Some of the common IT helpdesk problems include users’ inaccessibility to the system, deleting important files, slow computer processing, and internet outrages. All of these troubleshooting problems can be solved by Elite Paradigm’s specialists.
Our infrastructure monitoring service collects health and performance data from different servers, machines, and databases. Infrastructure monitoring tools are used to visualize, analyze and understand the impact of a backend issue on the user. There are various infrastructure monitoring tools that Elite Paradigm uses, these include cloud-native and autoscaling support, tagged infrastructure metrics, customized alerts, and visualizations. Our infrastructure monitoring essentials include hardware, operating system, network, and application.